HP recalls 50000 computer batteries over fire hazard

Posted January 06, 2018

The company has announced it is recalling batteries for notebooks and mobile workstations due to concerns of overheating.

According to the recall notice, around 50,000 units are affected, representing batteries shipped with notebooks and mobile workstations sold from December 2015 through December 2017.

This follows eight reports of lithium-ion batteries overheating and/or melting, and in one case causing a first-degree burn to someone's hand, with three further cases citing resulting property damage (presumably caused by fire, of course) to the tune of $4,500.

The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400.

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HP has issued a battery recall notice for a number of its laptops and mobile workstations sold over the last two years due to concerns that the battery inside these machines could be unsafe and a fire hazard. HP has offered to provide replacements and replacement services free of charge to impacted customers.

HP is recommending users immediately download a BIOS update, which will place the the laptop in "Battery Safety Mode" so it can be used safely off the mains, bypassing the battery completely until it is replaced.

Users of the affected computers can call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or contact the company online here and here to get more information and to find out how to get a replacement battery for their affected device. HP released the table below showing which models are prone to the fault.

If you have an HP laptop, you'll want to see if you're impacted by a new voluntary recall.