Amazon offers refunds for unauthorized in-app charges

Posted June 01, 2017

The refunds come after the FTC sued Amazon in 2014, claiming the online retailer billed parents and other account holders for unauthorized app purchases made by children.

The FTC and Amazon settled the litigation last month. The case involved millions of dollars in refunds to parents.

U.S. District Judge John Coughenour stated in his order, "While entering a password linking her Amazon account to a new device, a reasonable consumer unaware of the possibility of in-app purchases would not assume she was authorizing unforeseen charges".

Amazon keeps 30 percent of all in-app charges, and unlike sales of physical goods on Amazon, in-app purchases are nonrefundable.

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Children who got on a mobile phone and made a purchase through the Amazon app without the approval of the person who was logged in to the app spent $70 million doing so, the Federal Trade Commission announced today. Both firms no longer call apps "free" when they are free to download but have upgrades you can buy. (NASDAQ:AMZN)'s Refund Of More Than $70 Million For Purchase Unauthorized Apps appeared first on Market Exclusive.

The FTC and Amazon then made a decision to settle, which allowed the refund process to begin. In June 2016, the FTC used the defendants' sales records to mail full refunds to almost 200,000 people who bought the products online. Those who think that they are qualified should forward their inquiry/message by May 28, 2018.

The FTC has handled similar cases with Apple and Google in 2014 for billing parents for purchases their kids made without consent. Affected users have a full year to file a request with the company.