Police Reports Tell Other Side of United Incident

Posted April 26, 2017

The police report from the aviation security officers who were recorded on video dragging a passenger off an United Airlines flight earlier this month has been released.

Video of this incident was taken by other passengers and it showed Dao being dragged up the plane aisle and with a bloodied mouth, causing public outrage that could not be calmed even by the initial response of the airline.

The officer started working as an aviation security officer on January 25, 2015, records show.

"Disturbance, Charlie 3, on the aircraft".

He told NBC News that he intends to sue the airline, saying, "We're hoping that Dr. Dao being taken off that plane like a sack of potatoes is going to resonate with people".

In a separate report released on Monday, labeled a "Hospitalisation Case Report", the Chicago Police Department said Dr Dao was observed striking his face against an armrest as aviation officers "attempted to escort" him from the flight.

Aviation police officer James Long, who was seen pulling Dao, claimed in the report that the doctor put up resistance.

One quote from the documents that stands out: officers describe only using "minimal but necessary force to remove the subject". At some point, it said, he ran back to the aircraft, held onto to a pole inside and said, "I'm not getting off the plane. I want to go home".

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Previously released cellphone video shows Dao back on the plane in a terrified state. In the video, Dao suffered noticeably head injuries, and another video caught him whispering to himself that he wished he were dead.

The commissioner also referred to the uniform controversy that would surface later during the City Council hearing - that she had ordered aviation officers in January to remove the word "police" from their uniforms, but at least one of the responding officers had the word "police" on his jacket.

Demetrio said Dao is planning a lawsuit against United Airlines.

Dao - a 69-year-old physician from Kentucky who was involuntarily bumped to make room for United crewmembers en route to another job - allegedly acted "violently" and yelled, "I am not leaving this flight that I paid money for". Just two weeks after the United incident, another video surfaced in the social media where a male flight attendant from American Airline was shown forcefully taking away a stroller from a sobbing mother with twins, in which other passengers said the stroller nearly hit the babies' heads, according to Travel Pulse. United at first compounded the flap with an initial quasi-apology and a letter to employees that called Dao "disruptive and belligerent". On Tuesday, he was asked if the company ever considered firing anyone, including management. For me personally, I'd add shame. He noted that the board of United Continental Holdings Inc. has supported him. "There was never a consideration for firing an employee".

During boarding of a flight from San Francisco to Dallas, American Airlines passenger Surain Adyanthaya observed an American Airlines flight attendant strike a woman, while abruptly taking her child's stroller.

"No it's something with an oversold, involunteer [sic] something like that", the caller responded.

Munoz has pledged a full review of the incident by April 30 "to fix what's broken so this never happens again".